Common questions (and answers) about eCatholic Connect
Connect is a new communication and group management product that allows you to segment your members by groups and communicate with them through email and text messages (text messages are coming soon!). Connect was built by eCatholic and was designed to integrate with any eCatholic Website.
With eCatholic Connect, you can:
Connect is also built to provide your members full access to their communication preferences, which allows them to:
We believe there are three distinct things that set eCatholic Connect apart from other communication tools:
Yes! Once your Connect account is set up, you can turn on the Connect integration in your site's admin settings. Once your connect account is linked to your website, you can:
There’s no limit to how many emails you can send in Connect Beta.
There is also no limit on how many text messages you send, however, standard messaging rates will apply, based on your area. The cost for text messaging will be billed through your Twilio account, which is a third-party texting provider that Connect leverages to help you send text messages securely and successfully. Text messaging is not yet available for eCatholic Connect, but is coming soon!
There is no limit on the number of groups you create, and there is no limit on the number of contacts you can upload to your account.
We built Connect for all types of organizations, from small country churches to big city parishes; for small ministries and entire dioceses alike. Unlimited groups and members in Connect helps you build the best communication strategy for every unique need in your organization.
Not at all! You can use the import tool to add your existing subscribers to get up and running quickly. Plus, our team will be there every step of the way until your setup is complete, so you’ll have no questions left unanswered.
Once text messaging is available with Connect, there will be a few additional steps to begin sending text messages, which will be clearly outlined for you in our Help Center.
Nope, inviting members to your organization on an individual basis is not required. eCatholic Connect allows you to upload your contact lists in bulk, making it quick and easy to invite members to join your groups and get started. All you’ll need is a .CSV file of your contact lists, which you can export from other popular communication tools.
If desired, you can still invite members to join your organization one at a time, if there is no need for a bulk upload of contacts.
Transferring member info into Connect is a simple two-step process. First, you’ll need to export your contact list in a .CSV file. Second, you simply upload the file into your Connect account, and you’re done!
Not sure how to export your member list? Check out these instructions for exporting a list of contacts from other popular communication tools below:
Certainly! If you are having trouble, our team is happy to help get your member data imported into Connect. Just email [email protected] with the name of your current communication tool, along with an attached .CSV file and we will handle the import for you!
Members can join or be added to your organization in one of three ways:
Yes. Because Connect is a web-based app, it is securely accessible on any internet-connected computer or device, including tablets and cell phones.
Connect is fully optimized to look and work great on devices of any size, which allows better management of your messages and groups whether you're on-the-go or at your desk.
Yes. Currently, when a member replies to an email, all of those messages will be forwarded to all group managers.
Yes! Every member added to your organization is able to create their own Connect account. From their account, members can log in, update their personal communication preferences, manage which groups they’d like to receive messages from, and opt-out from receiving all messages entirely.
Recipients may also opt-out by clicking the Unsubscribe link in any email message they receive (no account is needed to accomplish this), or reply STOP to unsubscribe from any text messages.
No. Connect was built to ensure your members receive messages the way they prefer to receive them. This means you don't need to fret about the appropriate communication channel for a particular message; you simply compose the message and click send. The message will then be delivered to your recipients in their preferred format.
Check out our blog to learn more about why we built Connect this way and we think member choice is so important.
No. Connect is an online tool that allows you to send digital communications easily.
Have a question we didn't cover here? You're not at the end of the rope yet.
Our team is here to help (with a smile).
Have a question we didn't cover here? You're not at the end of the rope yet. Our team is here to help (with a smile).