How eCatholic users' feedback inspires

Dec 15, 2021 by

Diane Kern

Behind your eCatholic products is a whole team of passionate individuals working to create solutions for your very needs. It’s simple: our mission is your mission. We like to constantly remember the words of our colleague, Armand Brunelle: "It’s our Church too.”

Yet, that's just half the equation. The other half is our users. eCatholic user feedback and ideas are what inspire the future growth and development of eCatholic. Got something to share? Here is how it works. 

Providing your feedback and ideas

This is how our team handles your feedback.
 

1

Contact us. We're listening.

No automated answering system or customer-involved ticketing process here. Whenever you have an idea to share, or feedback to offer, simply get in touch with our support team via email or phone. Your feedback is always welcome.
 

2

Our team will start the process.

Our job is to focus on the technology. After receiving your feedback, we consider everything needed for new possibilities to happen. We start by discussing each request, estimating things like time and resources required, and seeing how it fits in with priorities, routine maintenance, and software updates.
 

3

When feedback reaches the finish line.

Once things get rolling, technology testing has to occur for the shiny gold star of approval to happen. Then, we tell the world. All updates and features are announced in our email updates, blog posts, and webinars. If your request or idea has not been answered, it doesn't mean it won't be. As our company grows, so does our ability to create more innovation as well as those things that require more time and resources.
 

Here are a few other things to keep in mind

• We only announce a new feature after it's scheduled to be released. The time to create new technologies can vary, and we never want you to wait on a new function that may take longer than expected to implement.

• We're always honest about the ideas we receive. We're realistic, and we won't string you along. Even though any idea is welcome, at the end of the day we cannot do it all. We never want to disappoint by overcommitting our staff, time, and resources.

• Our process is for you. This concept might seem a little unusual, but with our experience in excellent customer service, we don't need to rely on the usual automated ticketing system. We'd rather have a conversation and assess your needs.

We don't look at feedback or ideas as requests - they're about relationships. So don’t hesitate to contact us! Every call and email is an opportunity to meet you and learn your story. It’s a moment to teach, learn, and create something better every day.