At eCatholic, our mission is simple: help the Church fulfill her mission of evangelization by providing amazing software and phenomenal service. Ensuring that all of our customers are well taken care of is at the core of everything we do.
In order to help us accomplish that mission, our team utilizes a tool called HelpScout - a customer service platform that provides communication tools such as email service and digital help articles that empower businesses to provide customer service based on relationships, not numbers.
We’ve used HelpScout for years in order to provide excellent support to those we serve on a daily basis - and we're not the only ones. HelpScout is also used by other major corporations such as Trello, Honey, and Spindrift.
In honor of customer service month, the HelpScout Customer Service Award sought to recognize those B2C, Ecomm, and B2B businesses who have gone above and beyond to deliver exceptional customer service and experiences. eCatholic was recently honored to be recognized on that list in the #2 spot for B2B businesses. What an honor!
"It is an honor to have our team recognized by such a support-centric platform like HelpScout. This is a testament to the passion and effort our team puts into every customer interaction we have and we can't wait to continue to provide this level of support to our customers into the future."
- Luke Tristani, Director of Support
Companies that were selected for this honor were ranked based on the highest “Happiness Score” (HelpScout’s internal feedback system that is based on responses from customers, like you), as well as replies totaling over 500+ emails in the past year.
You can see the full list of honorees at helpscout.com.
Our loyal customers are truly the reason that eCatholic has continued to grow and we are grateful for your support. Thank you for allowing us to serve you, and thank you for helping us achieve this success!